Frequently Asked Questions
Everything you need to know about our ethically sourced crystals and home decor.
Are your crystals ethically sourced?
Yes, we prioritize ethical sourcing by working directly with small-scale mines and family-owned businesses that ensure fair wages and safe working conditions for all laborers.
How do I know the crystals are authentic?
Every crystal in our collection is hand-selected and tested for authenticity. We provide a digital certificate of authenticity with every high-value specimen to guarantee it is 100% natural and untreated.
How do you package fragile items for shipping?
We use eco-friendly, double-walled boxes and biodegradable cushioning to ensure your crystals arrive safely. Our 'Safe-Arrival' guarantee means if an item breaks during transit, we will replace it immediately.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on the weight of your order and your specific location.
What is your return policy?
We offer a 30-day return window for all home decor and crystals. The items must be in their original condition and packaging. Please note that shipping costs for returns are the responsibility of the customer unless the item arrived damaged.
Can I request a specific size or shape for a stone?
Because crystals are natural products, each piece is unique. While we cannot change the shape of a specific stone, you can leave a note in your order, and our team will do their best to select a piece that matches your preference.