Returns & Exchanges
At Crystals, we want you to be completely satisfied with your home decor purchases. If your piece doesn't perfectly fit your space, we offer a 30-day return policy for most items in their original condition.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Pack with Care
Securely package your items in their original protective wrap and box to ensure they arrive back at our warehouse safely.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing